Name: CHEEVALRY C29 Pro Electric Bike
Brand: CHEEVALRY
Price: 1000.0 GBP
Availability: InStock

Specifications

Model	Cheevalry C29 Pro
Type	Electric Bike
Battery	48V 20Ah Samsung Lithium Battery (Removable)
Motor	Dual 1000W Brushless Hub Motors (Peak 1600W)
Max Speed	45km/h (Unlockable via Display Settings)
Range	70–80 km (Pedal Assist Mode)
Tires	10" Off-road Vacuum Tires (Anti-Slip)
Frame Material	Reinforced 6061 Aluminum Alloy
Brakes	Hydraulic Disc Brakes (Front & Rear)
Suspension	Dual Suspension: Front Hydraulic + Rear Spring Shock
Display	LCD Display with Speed, Battery, Trip, and Assist Level
Throttle	Thumb Throttle + Pedal Assist System (PAS)
Pedal Assist	5-Level Pedal Assist
Gear System	Shimano 7-Speed Gear System
Max Load	150 kg
Charging Time	6–8 Hours
Lighting	Integrated LED Front & Rear Lights with Brake Light
Water Resistance	IPX5 Rated (Suitable for Light Rain)
Net Weight	32 kg
Dimensions	L 178cm × W 66cm × H 110cm
Foldable	No (Rigid Frame)
Color Options	Matte Black, Army Green
Smart Features	USB Charging Port, Battery Lock, Anti-Theft Alarm

The product will ship 1 business day after purchase (except for pre-ordered products), and delivery will take 3-5 business days. All orders will be dispatched from our EU warehouse.

1.Warranty and Guarantee

The warranty period for e-bikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

After the warranty period, the customer has to pay for the replacement parts and shipping fees. The e-bikes we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve problems with accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please note: Second-hand e-bikes and modified e-bikes are not covered by warranty.

2.Warranty coverage

One of the following conditions does NOT qualify for warranty:

1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@ridenue.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When it comes to issues that can’tbe diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

4.Contact US

Please email us through service@ridenue.com
We typically reply within 1 business day.