Name: DUOTTS E26 Electric Bike
Brand: DUOTTS
Availability: InStock

Specifications

Motor	Bafang 48V 750W motor
Torque	80 Nm
Battery	48V 20Ah battery (Samsung cells)
Charger	54.6V 2A charger
Charging Time	6–7 hours
Display	3.5" HD LCD with Bluetooth & Duotts App
Max Range	100 to 120 km (assist mode)
Top Speed	25 km/h
Max Climbing Angle	30°
Frame	Aluminium alloy
Handlebar	71 cm aluminum alloy
Crank	170 mm aluminium alloy
Transmission	DNP 1×8-speed
Fork	Dual-crown suspension, 100 mm travel
Rear Shock	DNM 850 lb air, adjustable
Front Brake	TEKTRO 4-piston hydraulic, 203 mm
Rear Brake	TEKTRO 4-piston hydraulic, 203 mm
Front Wheel	Kenda 26" x 4.0", 30 TPI
Rear Wheel	Kenda 26" x 4.0", 30 TPI
Headlight	160 LUX, manual
Taillight	Not specified
Pedal	Aluminium alloy
Mudguard	Plastic
Rear Rack	Not specified
Bike Weight	37 kg
Certification	CE (EN15194)
Pedal Assist System	Torque sensor
Pedal Assist Level	0–5 levels
Rider Height	170 cm – 200 cm
Max Load	150 kg
IP Rating	IPX4
Temperature Range	-10°C to 40°C
Package Includes	Grips, tools, pedals, charger, manuals, mudguards

Size

Product Size

1930 × 1130 × 710 mm

The product will ship 1 business day after purchase (except for pre-ordered products), and delivery will take 3-5 business days. All orders will be dispatched from our EU warehouse.

1.Warranty and Guarantee

The warranty period for e-bikes is as follows. If the customer finds non-human damage within the warranty period, we will send the replacement parts free of charge.

After the warranty period, the customer has to pay for the replacement parts and shipping fees. The e-bikes we sell are factory new regular products, all parts are the same as the original parts.

In order to facilitate customers to quickly solve problems with accessories, the accessories purchased separately are sold at cost price; therefore, except for DOA, they are not covered by warranty.

Please note: Second-hand e-bikes and modified e-bikes are not covered by warranty.

2.Warranty coverage

One of the following conditions does NOT qualify for warranty:

1）Failure caused by the user's failure to use, maintain and adjust according to the "Instruction Manual".
2）Users disassemble, repair and modify themselves, and failures caused by non-compliance with the rules of use.
3）Failure caused by improper use or storage by the user, or accident.
4）The cost of going to other repair shops for repairs without consent.
5）Slight scratches or damage to the outer package box caused by the logistics transportation of the accessories are not warranted.
6）Please contact us and obtain our written approval before sending any item back. Any products returned without acceptance will not be refunded.
7）Consumable parts are not warranted , including tires, saddles, plastic parts, brakes, brakes rotors,brake pads, brake lines, surface scratches, etc.

3.How to apply for warranty

Step 1: Take a picture/short video of your question.
Step 2: Send a short description of the problem, pictures or videos of issue, order number, platform of purchase to service@ridenue.com.
Step 3: We'll diagnose your problem and if it's clear what's wrong, we'll provide a solution.
Step 4: When it comes to issues that can’tbe diagnosed in the first place, we will send you the troubleshooting files, it will need you to detect according to our detection method and provide us with the corresponding videos or pictures, and we will give a solution after receiving the videos or pictures.
Step 5: We will verify your order information and delivery address, and reissue the corresponding accessories to you.

4.Contact US

Please email us through service@ridenue.com
We typically reply within 1 business day.